Frequently Asked Questions
Canvas & Framed Print Returns
All canvas and framed art is made individually upon order. Returns are only available for damaged, defective, or misprinted art.
Check your delivery for specific return instructions.
If you receive a misprinted, damaged, or defective item, please submit a claim within 30 days of receipt. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. If the issue is deemed to be an error on our part, we will cover the cost at our expense. We strive to ensure you receive a product that meets your expectations, and our support team is here to assist you with any concerns.
Lifestyle & Metal Sign Returns
If the metal sign does not meet expectations, please follow this return policy:
Eligibility:
- Items must be in their original condition, unused, and undamaged.
Return Window:
- Metal signs can be returned within 15 days of receiving the order.
Return Process:
- Contact customer service within 7 days of receiving the item to initiate a return.
- Provide the order number and a brief description of the issue.
- Follow the provided return instructions and use the pre-drilled holes for easy mounting (mounting hardware not included).
Refunds:
- Once the returned item is received and inspected, a refund will be processed.
- Refunds are issued to the original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Damaged or Defective Items:
- If the metal sign arrives damaged or defective, contact customer service within 7 days of receiving the item.
- Provide photos of the damage or defect along with the order number.
- A replacement will be arranged or a refund will be issued based on preference.
Non-Returnable Items:
- Customized or personalized metal signs are non-returnable unless they arrive damaged or defective.
For any return inquiries or issues, contact customer service for assistance.
When will my order arrive?
Canvas & Framed Prints
All Canvas and Framed prints are made to order. Allow 7-10 days for crafting your art piece.
Orders ship from the US and take 4 to 10 days. Art size and order quantity may impact shipping times.
Lifestyle & Metal Signs
Shipping times vary depending on your location and the shipping method selected. Generally, you can expect to receive your lifestyle and metal sign order within 7-14 business days for standard shipping. Expedited shipping options are also available at checkout for faster delivery.