Return Policy
Return/Refund Policy
General Return Policy
- Eligibility: Returns are accepted within 30 days of receiving the item. Items must be in original condition and packaging.
- Non-Returnable Items: Customized products, intimate items, and digital goods are not eligible for returns.
- Process: Contact customer support with your order number and reason for return. You will receive instructions on how to proceed.
- Refunds: Once the return is received and inspected, a refund will be processed to the original method of payment within 7-10 business days.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
Canvas Art Specific Return Policy
- Eligibility: Returns for canvas art are accepted within 30 days of receiving the item, provided it is in original condition and packaging.
- Damaged Items: If your canvas art arrives damaged, please contact customer support immediately with photos of the damage. A replacement or refund will be issued.
- Customization: Custom canvas prints are non-returnable unless they arrive damaged or with a printing error.
- Process: Contact customer support with your order number and reason for return. You will receive instructions on how to proceed with returning the canvas art.
- Refunds: After the returned canvas art is received and inspected, a refund will be processed to the original method of payment within 7-10 business days.
- Shipping Costs: Return shipping costs for canvas art are the responsibility of the customer unless the item was received damaged or defective.
This return policy ensures that you have a smooth and hassle-free experience with your purchases, providing clarity on what can be returned and the steps involved.